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Keynote Theatre

Sponsored by:

Inspirational keynote: From apprentice engineer to award-winning journalist – Steph McGovern’s career journey and what she’s learnt about the good business
11:30 - 12:30
Journalist and TV Presenter

Join us in this session as Steph talks about how she went from working as an apprentice engineer at Black & Decker in Durham to becoming an award-winning financial journalist and BBC household name.
Having broadcast from over 600 organisations around the country, Steph will explain what she thinks it takes to be a good business and how to weather the economic and political storm.
On top of this Steph will be talking about why we need to value skills more in the UK and the importance of vocational training. Plus, what she has learnt from some of her biggest interviews, which includes President Trump.

Workplace Wellbeing Theatre

Supporting employee mental health: Mind’s advice following the Thriving at Work review
10:30 - 11:15
Head of Workplace Wellbeing Programmes,

With 300,000 losing their jobs every year because of poor mental health, now is the time for employers to act.

Mind’s Chief Executive, Paul Farmer, was asked by the Prime Minister to undertake an independent review into how employ-ers can better support the mental health of employees. In this talk his colleague, Faye McGuinness, will provide an overview of the findings from the ‘Stevenson/Farmer: Thriving at Work’ review. In addition, she will share:

• Update on the progress that has been made since the re-port was published
• Guidance on how employers can implement the core and enhanced mental health standards
• Best practice from the range of workplace wellbeing in-terventions being delivered across the UK
• Useful resources for employers which save money and time

Resourcing humans: What does an emotionally healthy workplace look like? Why does it matter?
11:30 - 12:30
Head of Training,
Family Links: The Centre for Emotional Health
Head of Programmes
Family Links: The Centre for Emotional Health

Are the people in your organisation energised, motivated and valued? Would your customers/clients agree? Less than half of UK employees feel that they’re supported by their colleagues when they need it and 60% state that their workplace directly contributes to poor mental health.
In this interactive session, we will explore emotional health as the foundation for good mental health in the workplace. We will demonstrate how you can enhance the emotional health of your employees and the relationships between them. The positive benefits extend beyond individual employees and their families into the organisation as a whole. This can allow both the people and the organisation’s vision and purpose to flourish.

Case study: Implementing an effective mental health strategy at Next plc
12:45 - 13:15
Head of Health, Safety and Wellbeing
Next Plc
Director and Head of Training
Oakwood Training

Over the past 12 months Oakwood Training have been helping Next look after the mental health and wellbeing of their staff. From developing corporate policies and wellbeing charters to creating and delivering comprehensive training programs and procedures.
Terry and Andy will share their journey with you.
- Why things needed to change
- How they started
- The importance of board-level buy-in
- How they overcame any objections and obstacles along the way
- What’s next for Next? How do you keep the momentum going?

Laing O’Rourke’s 5-year journey to improve health and wellbeing – lessons learnt and ideas that could be replicated in other workplaces
13:30 - 14:00
Health and Wellbeing Leader
Laing O’Rourke

Laing O’Rourke is a champion of employee health and wellbeing, with comprehensive prevention and intervention programmes, training courses and employee engagement projects which are proving to make a real difference. But this wasn’t always the case. 5 years ago, their health and wellbeing strategy was much less mature.
In this talk visitors will hear about Laing O’Rourke’s journey. As well as hearing how they cover fundamental legal requirements, you will hear about a range of projects they’ve run for 4,000 construction workers across 70 sites. Including: mental health, MSD and fast-track to physio programmes. Other programmes include:
• Annual ‘best improver’ competition, for employees wanting to lose weight, improve resilience and capacity, and generally improve their lifestyle choices.
• Raising awareness of the importance of physical health and exercise on mental health by running a charity cy-cle challenge during the working week. Employees cov-ered a distance equal to the distance from London to Sydney.
• Campaign to protect outdoor workers from skin cancer, presented in House of Commons
• Plus – plans to improve for the future

Where is the mental health agenda headed in 2019?
14:15 - 14:45
Conference Director
Mad World Forum
Senior Product Manager
Acre Frameworks
The Performance Club

This session will explore the significant changes that have happened over the past 18 months regarding how businesses are approaching mental health and wellbeing in the workplace and what is next for solution focused best practice.

‘Talk to Me’ initiative at Siemens – shifting conversations about safety and wellbeing
15:00 - 15:30
Organisational Change
EHS Director

Through a new initiative called ‘Talk to Me’, Siemens is shifting the focus of conversations about safety and wellbeing. EHS are facilitating the initiative, operational managers are taking ownership, and safety & wellbeing are now discussed together as part of the same conversation. Hear about the full scope of the initiative in this case study.

Being part of the ‘sandwich generation’, with both younger and older people to look after, and its impact on your health and wellbeing
15:45 - 16:15
Occupational Health and Safety Policy Advisor

Recognising the fact that people have lives outside work too, and factors which can impact on health and wellbeing.

Workplace Technology Theatre

Sponsored by:

A human-centric approach to Smart Buildings
11:00 - 11:30

All too often commercial buildings are delivered based on “Output NOT outcomes”. Putting the user experience at the centre of the design process and using technology as a “means to an end, not the end itself” will enable the industry to deliver buildings that are fit for purpose. The Internet of Things will be central to this process, as increasingly buildings will be driven by data. After all you can’t measure what we can’t measure.

Panel: Technology as a force for change -We are technology companies, aren’t we?
11:40 - 12:25
Strategy Director
Service Works
Director and co-founder
Workplace Services Consultancy Development
Senior Workplace Strategist
Head of Occupier Engagement & Service Delivery
Legal & General Investment Management Real Assets

Facilitated by: Ian Ellison, Director and co-founder, 3edges

Technology has always played a role in shaping the FM profession and the broader facilities services industry within which the profession operates. Therefore; this panel debate will explore further the understanding of how technology will shape the FM profession in the future but also what’s happening right here and now.

Panel: Smart Building Myths
12:35 - 13:20
Digital Consultant
Smarter Buildings Consulting Lead
Chief Executive
Chief Digital Officer
Atalian Servest
Business Development Manager

Smart Buildings (and smart technology) is the future, it continues to develop at a rapid speed and the benefits are immense - reduction of costs, saving energy, improving occupant's experience and wellbeing etc. However, there are also many misconceptions about Smart Buildings. Our panel of experts will discuss and debunk some of the top  Smart Building myths -

  • Myth: You need to have a new building/ need major renovations for it to be considered smart
  • Myth: Smart buildings will make things wonderful 
  • Myth: Smart Buildings benefits are all about energy and digitalisation
  • Myth: Smart Buildings are insecure, an easy target for cyber hackers etc.
  • Myth: There is only one definition or one set template for smart buildings
  • Myth: You can't define the business case
  • Myth: There are no good showcases
  • Myth: Its impossible to say who owns the smart building data
Technology Trends: AI & Machine learning at work
13:30 - 14:15
Customer Experience & Innovations Manager
Capita Customer Management
Head of Innovation
Data, Analytics & Insight Forum

With digital transformation proceeding at an unprecedented pace, the opportunities of data science is opening up for professionals in all kinds of operation –not just in the world of google or Facebook. Join three experienced practitioners from the world of customer service to bring you insight into the ways in which AI & Analytics can be a game-changer for all of us. Don’t let these changes confuse or dismay you –and certainly don’t let it all pass you by! Take a few moments to get up to speed with some of the newest, most exciting developments and reflect on how they can be put to practical use in our real world.

Between Hype and Reality: Connectivity and Integration
14:25 - 14:55
Founder and CEO

The Internet of Things is the buzzword of the moment but there is an often overlooked chasm between the hype around it and the reality of integrating this technology into day-to-day business processes. As housing associations pressure field service companies into becoming truly connected and providing the end consumer with a tightly knit digital experience, who exactly is going to foot the bill for implementing the technology? Jason's experience with Oprillo, a business venture that aimed to connect domestic infrastructures with field service companies using IoT tech under the end consumer’s control, showed him that there is a perfect fantasy world and there is the ambivalent present. During this panel, he'll use his unique insight to explore the level we are at now, in terms of connectivity and integration, where we'll be in 5 years, and the technology that will bridge the chasm."

The revolution of Mixed Reality: Bringing Field Service into the future
15:05 - 15:35

Roberto will touch upon the most innovative and ground-breaking technologies that are being utilised by some of the 21st century’s advanced organisations in the Field Service industry.

A Key focus of the demonstration will include different ways that businesses can utilise Artificial Intelligence (AI) and Mixed Reality to optimise the way that they monitor their products and their staff, in order to ultimately improve their overall delivery of service.

Roberto’s presentation will specifically outline the numerous benefits of exploiting cutting-edge technology that can be used with Microsoft’s impressive business solution, Dynamics 365. It is not one to be missed by the technophiles, or any of those who work within the Field Service industry, or simply those that have a general interest in AI and Mixed Reality technologies.

Facilities Management Theatre

Sponsored by:

Panel: Office moves & refurbs
11:00 - 11:45
Facilities Manager
Loughborouh University
Director of Workplace Services & Estates
Active Workplace Solutions
Sales Director
Business Moves Group
Director of Workspace and Facilities UK & Ireland

Our panel have extensive knowledge and experience in office moves and refurbishments. They will be discussing their best and worst office moves and refurbs, sharing their pitfalls, challenges and successes, and revealing their top tips for success.

Discussion points:
- Brexit – are people’s views on moves changing? Are people not moving/ are they moving internally etc.
- Concept of flexible working and utilising space in a different way
- Looking at how office moves has changed in the last 10/20 years – it used to be a very physical thing, now its not so much about moving desks but also moving people and re-configuring space

Panel: Workplaces of the future
11:55 - 12:40
Co-Founder and MD
Managing Director
Managing Director
O.M.G Consultancy
Project Manager/Move Manager & Workplace Consultant
Workplace Change Ltd
Sales Director - Enterprise Solutions

- What do you see the future of workplaces to be? (short term vs long term)
- What do you see as the biggest challenges in managing these workplaces?
- What do we expect employees to require from their workplace in the future?
- How will future technologies and workplaces affect employees wellbeing?
- Will there continue to be an increase in non-traditional workspaces?

Tangible approaches towards smart buildings
12:50 - 13:20
Commercial Vice President
Schneider Electric
Director of Global Product Strategy & Innovation

Facility Management is digitising, fuelled by IT innovations that were often developed for other purposes but now are gradually finding their way into the profession.

For one, the digitisation trend for FM materialises in what is often referred to as ‘Smart Buildings’.

In this session, we will discuss how Schneider Electric and Planon apply principles of IoT, analytics and decision automation to create smart business approaches to smart buildings.

Chiswick Park: Improving health & wellbeing in the workplace
13:30 - 14:00
Chiswick Park Enjoy-Work

This session will explore how Chiswick Park has encouraged and improved productivity in the workplace by focusing on the 6 components of wellbeing: Mental, physical, social, environmental, financial and emotional. 

We will discuss how they have created a productive environment as well as encouraging more work productivity by exploring the following: 

  • Design Park 

  • Design Buildings 

  • Location 

  • Technology 

  • Networking 

  • Outside space/meeting area 

  • Services  

  • Events 

  • Food offer 

  • Health services 

Panel: Flexible working
14:10 - 14:55
Head of Sustainability
Regent Street Management Direct
HR Director
Atalian Servest
Facilities Manager - Northern Europe
Red Hat UK
Managing Director
Offices iQ
Head of European Workspace
Paddy Power Betfair

• What does flexible working look like? Can everyone be agile?
• What are the biggest challenges when implementing flexible working?
• How does flexible working change the culture of your workplace?
• Does flexible working improve productivity?

Understanding and managing the hazards and threats to property portfolios
15:05 - 15:35
Senior Consultant - Resilience, Security & Risk Advisory Services

Facilities and Property Portfolio Managers managing diverse property portfolios, identifying credible hazards and threats to their properties and developing appropriate mitigation responses can be a challenge. Hazards and threats in the urban environment evolve, which requires a constant re-evaluation of the management and response to the risks posed to property portfolios. By developing and deploying a structured property portfolio risk register, managers can identify and record a range of hazards and threats, e.g., adverse weather or crime, that have the potential to affect the operation of their property portfolio or the safety and security of their staff, tenants or third parties. A structured risk register can be used to enhance managers’ strategic and operational decision-making, inform and underpin an estate-level business continuity programmes and security strategy and support the business case for new or improved mitigations to reduce identified risks to the property portfolio.

Key Takeaways:
• The value and benefits of developing and developing a property portfolio risk register for facilities managers and property portfolio managers.
• Techniques for developing a structured property portfolio risk register.
• Turning theory into practice: A case study.

Panel: Brexit – What does it mean for FM?
15:45 - 16:30
Head of Practice for compliance Consultancy
Senior Policy Adviser
Head of European Workspace
Paddy Power Betfair
Managing Director
International Workplace
Director – Employee Relations
International Workplace

- How will Brexit/lack of Brexit affect FM?
- How will regulations and compliance be affected?
- How will Brexit impact costs?
- How will the skills gap be affected?