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Keynote Theatre

Sponsored by:

Technology debate: how drones, virtual reality and other technology will rapidly influence health & safety risk reduction strategies
10:30 - 11:15
Head of Central Engineering
Transport for London
Pinsent Masons
Crowd Management Consultant
The Crowd Management Company
Health, Safety and Wellbeing Director
Skanska UK Plc
Head of Health, Safety, Security and Wellbeing
Thames Water Utilities

• The future of technology in health and safety, with case study examples
• Drones and the potential applications to remove risk for humans, including working at height inspections
• 'Skyfencing' and the future of site protection from unwanted drones
• VR programmes currently being used for confined space Training Courses
• Driverless cars

Inspirational Keynote: Ruby Wax OBE
11:30 - 12:30
Mental Health Campaigner, comedian, writer and actor

Ruby will address the importance of good mental health as well as tackling the problems of communication within businesses and organisations, especially for leaders. Combining psychological insights with her understanding of writing and performing, and of course humour, Ruby helps both individuals and groups understand how to create an open, honest culture that encourages and succeeds. A hilarious yet essential education not to be missed by responsible employers and employees alike.

Inquests – lessons to learn from the Coroners Court
12:40 - 13:10
Partner, Safety, Health & Environment team

During our session, we will provide:
• An overview of the inquest process, the powers of the Coroner and why you might become involved in an inquest.
• Guidance on strategy, including when to introduce legal representatives to the coroner and the implications of being granted interested person status.
• An overview of how you should guide witnesses throughout the inquest process.
• An insight into the wider implications of an inquest and the impact this has on regulatory and civil proceedings, policy coverage and liability for costs.
• Techniques to help you avoid future death reports being issued by the coroner.
• Techniques to deal with reputational issues and handling the media.
• An overview of what the future could hold including increased scrutiny through the Coroners Court; a push for greater regulation of the Coroners role and consideration of the right to appeal.

Emphasising the ‘health’ in health and safety
13:20 - 13:50
Health and Work Portolio Manager

In the past year HSE has launched its Go Home Healthy microsite and social media presence, published far reaching plans to address occupational lung disease, MSDs and work-related stress, hosted three Summit events and generally raised its game on occupational health issues. Geoff Cox will be providing the background to these developments, reflecting on how well things have gone thus far, and giving an insider’s feel for what we can expect to see next.

What makes a good risk assessment?
14:00 - 14:30
HM Principal Inspector of Health and Safety
Panel discussion: ISO 45001
14:40 - 15:20
Global Product Champion - Health and Safety
Associate Director
Turner & Townsend
UK Operations HSE Manager

Our expert panel will discuss the world’s first global occupational health and safety standard – ISO 45001. They will discuss and debate the challenges and opportunities this new standard presents and share the learnings that have come from those who are, or have implemented, this exciting new international standard. You will then get the chance to quiz the panel with a live Q&A session.

SHP debate: Is perceived stress really more important than safety?
15:30 - 16:10
Managing Director
The Healthy Work Company
b-Safe Management Solutions
Health and Work Portolio Manager
Operations Director – Health, Safety & Wellbeing

Should the health and safety profession be responsible for mental health? And is it right that health and safety professionals, events and media are focussing so much on stress and mental health, as opposed to other areas of core responsibilities? This panel will discuss the facts.  

The group will concentrate on 4 main areas of discussion before opening it out to the audience. 

·         Is focussing on stress weakening the profession’s ability to deal with safety?  

·         What do the statistics show?  

·         What should we make of the high numbers of suicide in construction?  

·         Does the skillset of the health and safety professional lend itself to the issue?   

Transitioning to a more business relevant FM
16:20 - 16:50

For too long conferences have been awash with calls for the outside world to ‘get FM’. We know the impact FM can have on business, the economy and wider society; but is that message hitting home?

On 1 March BIFM announced its intention to change its name to the Institute of Workplace and Facilities management. It argues that the surge in recognition by organisations of the impact that physical environments have on their people’s performance is an opportunity for the FM profession to shine.

In this session Chris will assess that opportunity, exploring the steps required to take full advantage, the skills and insight the profession requires moving forward and the tools available to help.

Occupational Health & Wellbeing Theatre

Workplace design and wellbeing
10:30 - 11:15
Il Prisma
Aukett Swanke
Country manager UK Branch & strategy director BU Destinations
Il Prisma

- How often is a focus on wellbeing currently being included in design briefs? 
- How do you represent wellbeing into designs? And what are the outcomes for workers?
- Examples of leading projects  

Practical considerations for implementing mental health first aid
12:30 - 13:00
Managing Director
The Healthy Work Company
Safety Director
West Midlands Trains

Mental Health First Aid is the best-known training course available for companies who wish to start raising awareness and reducing stigma in their organisations. Before implementing it, you need to consider a number of factors such as how you will support MHFAiders. This session is brought to you from The Healthy Work Company who have trained organisations such as ITV, Mace, Allianz, Man Truck and Bus, Royal Shakespeare Company, Luton Airport,West Midland trains,  mainly working with the Health and Safety Director on the strategy behind the sessions.  

Human-focused human factors
13:10 - 13:40
Principal Consultant

Human Factors is an applied science in which we strive to identify, understand and manage those things which influence our (human) performance at work for better or worse. Sometimes these factors are simple to identify and understand, but not always. There is usually more than one factor influencing our performance and there are many effective Human Factors techniques to help us understand and manage these. In this presentation, I’d like to consider how we have traditionally applied this science across industry and whether we can (and should) apply Human Factors in a more Human Focused style than before.

Using nature-inspired design to improve office occupant health and wellbeing
13:50 - 14:20
Research Director

BRE and partners have commenced a long-term project “The Biophilic Office project” to grow and deepen the evidence base for health, wellbeing and productivity impacts of creating a restorative office environment. Alongside indoor environment the measurement of the physiological and psychological wellbeing of office occupants forms the evidence base to help understand the return on investment for office refurbishment using nature-inspired biophilic design. Does refurbishing with higher levels of occupant wellbeing in mind bring a greater return – in terms of business performance, reduced absenteeism and improved reported levels of wellness?

New mental health and wellbeing support tool
14:30 - 14:50
Getting a good night's sleep: the impact on fatigue on safety and how to deal with it in the workplace
15:00 - 15:30
Managing Director
Third Pillar of Health Ltd

• Levels of sleeplessness across society and the rise in sleep disorders
• The link between sleep, health and performance
• The link between sleep and stress
• How to go about understanding the extent, impact and causes of tiredness and fatigue in staff
• Interventions and solutions in the workplace

Workplace design and its impact on productivity and wellbeing
15:40 - 16:10
Workplace Consultant and Designer
IOSH managing occupational health and wellbeing
16:20 - 16:50
Director of Business Services

The session will outline the growing business case for occupational health and wellbeing programmes in business.  Delegates will gain insight into how investments in health and wellbeing are providing organisations with competitive advantage and how IOSH is supporting organisation’s to implement leading practical steps to deliver ‘the healthy profit’.

Facilities Management Theatre

Sponsored by:

The smart client programme
10:15 - 11:45
Commercial Director
Rider Levett Bucknall (UK) Limited
Key Facilities Management and BIFM Academy Trainer
Lead Partner
Strategic Asset & FM Consultancy

Transitioning from a being hands-on FM to becoming a strategic manager of contractors to provide your FM services is not always easy. This smarter client programme from BIFM will help you to develop your strategic procurement and contract management skills - because if your service provider fails, you fail.

Using the new International Standard to improve FM quality - Stan Mitchell

Stan Mitchell, chair of the BSI FM Standards Committee and chair of KeyFM will help you take advantage of the new ISO standard to set the strategy for your procurement and then make sure you can use it step-by-step to run quality procurements and end up with quality services. He will also help you to cast yourself in the right role – managing service providers to deliver your organisational goals, not micro-managing them.

Choosing a supplier for win/win outcomes - Chris Jeffers or Liz Kentish

How to choose your supplier Working closely with your suppliers without getting in their way, setting clear and meaningful KPIs, building collaborative relationships and breaking down silos while sticking to the original price for the job sounds as if it requires Superman or Wonder Woman – Liz Kentish and Chris Jeffers will show you how you can Get Cape, Wear Cape – Manage.

How to assess and green light your suppliers’ ideas to achieve successful innovation – Anne Kinder or Gavin Ogg

The pressure is on to achieve cost savings without service reduction and that means innovation. But innovation can also bring risk. In this presentation, xxxx will take you step by step through the process for identifying possible routes to innovation, and assessing the options to deliver optimum value at lowest risk.

Must be pre-booked. To book:

FMJ Debate: Workplaces of the future
12:00 - 12:40
Burtt-Jones & Brewer
Managing Director
Principal Technical Consultant
Active FM
Head of UK Estates
British Medical Association

What will employees expect from their workplace by 2025?
Will there be an increase in non-traditional spaces, such as gyms?
What will be FMs' biggest challenge in managing workplaces of the future?
What role will sustainability play?

The Personalised Workplace; Prioritising People
12:50 - 13:30
Head of Workplace - EMEA
CBRE Global Workplace Solutions
Head of Customer Experience, Global Workplace Solutions EMEA

How is User Experience influencing workplace change? This session will centre on the growing focus of ‘Real Estate as a Service’, in particular the ‘User Experience’, with companies increasingly recognising that its people are at the heart of business.

With real case studies of brands who are applying CBRE’s wellness and experience initiatives, Head of Workplace Lewis Beck will touch on the role of data in measuring and realising tangible benefits to end users. What constitutes ‘success’ in the modern workplace (design, build and management), and what are the potential benefits, both financial and otherwise?

The workplace - Future expectations
13:40 - 14:10
Director of Global Product Strategy & Innovation
Planon Software

Probably the most vivid conversations held in Real Estate and Facility Management are around workplaces. Conversations range from how to define them to how to design them and how to assess their contribution to the business. As our society and economy digitises, new requirements on workplaces are being put forward. Effectively, part of the workplace is digitising itself. In this address we will discuss workplace trends and requirements we see trending and emerging.

Countering Terrorism - an update & practical guidance for FMs
14:20 - 14:50
CSyP Director
Corps Consultant

This session will explore the following:
- The sources of threat & terrorist methodology
- The impact on the public and private sector companies/ organisations
- The implications for FMs and premises managers, and the expectations
- Terrorism and crime prevention
- Sources of support & information for FMs
- Education + information = Awareness
- Importance of policies, procedures/SOPs
- Staff training and awareness programmes
- Security Review/Survey/Audits
- Penetration testing
- Enhancing and upgrading security measures/procedures
- Contingency and emergency planning
- Review and re-educate

Panel: Delivering Top Class FM on a budget
15:00 - 15:40
Head of Estates Services
London South Bank University
Chief Executive
Head of Practice – Assurance Consultancy
WYG Group
Vice Chair

- Understanding business needs: Working together to determine what is critical for the business

- It’s not just about cost saving –but how can FMs do more and be more valuable to the core business?

- Technology – augmenting the human with technology to reduce cost.

- Asset Data – Capturing cost-effective, quality data to enable informed decisions regarding asset risk’

Locknote Panel: Office moves, refurbs and relocation.
15:50 - 16:40
Managing Director
O M G Consultancy
Head of Sustainability
Regent Street Management
Facilities Manager Northern Europe
Red Hat
Principal Technical Consultant

How to decide whether to move or refurb, looking at space utilisation?
What needs to be taken into consideration in the planning stage of a move or refurb?
What should you have on your move checklist?
Lessons learnt from moves & refurbs around the world
‘Circular office’ initiative and sustainability