Facilities Management Theatre

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All times displayed for Europe/London timezone.

FMJ Panel: Productivity & technology
11:00 - 11:45
Business Development Director
Principal Lead, Estates and Master-planning
Zoological Society of London
Director of Products & Analytics - Connected Workspace
Technical/FM writer

A report, Solving the UK’s productivity puzzle in the digital age, published by the McKinsey Global Institute last year argues that the UK’s “uneven digitisation” is one of the reasons for our continuing productivity gap. It’s been argued that the FM sector could be playing a much stronger role in helping to boost productivity within businesses. How can technologies such as CAFM, sensors and other forms of prop tech be deployed to improve performance for clients and FM services providers?

Empowering People & Workplaces
11:55 - 12:25
Workplace Services Consultancy Development

In 2018 Ricoh produced a report, in partnership with Oxford Economics, which highlighted that people working using the right workstyle would unlock £39.8 billion in the UK Economy. The research covered: the optimal office, the purpose of culture, workspace and technology.  I will discuss the key findings of the research, case study material and provide some key takeaways for you to raise the productivity of your people through empowering them and the workplace!

New data strategies for FM in IWMS: Implementing big-data structures and Analytics in productised approaches
12:35 - 13:05
Director of Global Product Strategy & Innovation

“Data is the oil of the new economy”. Putting aside the question whether this statement will prove to be true or not, it understates the fundamental transformation our societies as well as our profession is going through: digitisation and automation are having an almost ubiquitous impact today.

Within the field of real estate- and facility management, processes of digitisation lead to the emergence of new types of data. As the use of IoT in facilities is growing, we see more data emerging on a vast array of aspects, relevant to the profession.

In this session, we will explain how Planon is facilitating new types of use of data and how we see IWMS play its role in the ‘big data future’.

Panel: Outsourcing – is TFM still a trend?
13:15 - 14:00
Asset Maintenance Services Director
Stansted Airport
Overseas Head of Operations
Foreign and Commonwealth Office
Managing Director of Integrated Solutions
Atalian Servest
MD of the Integrator
Building meaningful workspaces: the alignment of tools, culture, and space
14:10 - 14:40
Regional Workplace Manager
Slack Technologies

An exploration on how Slack combines its tools (technology), its unique culture and its spaces to create functional and adaptable workspaces that cater for the next generation of employees.

Workforce as a customer - creating a great place to work
14:50 - 15:35
Workplace Concierge and colleague engagement champion
Customer Strategy & Leadership Forum

Take away practical ideas from EE’s inspirational work and be stimulated to try new ideas yourself. With a full-time concierge for almost 1000 employees at the Plymouth site, this role has become the hub of activity to enable employee engagement, driving rising employee satisfaction. Speakers from EE’s award-winning Plymouth centre and the Chair & Founder at one of the top-rated independent professional forums for customer professionals combine to draw out key trends and the main benefits of seeing your workforce as your customer. At EE, there has been a real shift in mindset, placing ‘personal’ at the heart of their thinking, one of the new corporate values: personal simple and brilliant. It’s a closed loop: listen to frontline colleagues, act on feedback, design solutions to meet their needs. An agile approach encourages experimentation. Learning fast helps implement changes quickly. Great leadership has been key to success

Creating next-generation collaborative work environments
15:45 - 16:15
Workplace Technology Strategist

Formal and informal collaboration spaces are dominating new office environments. Technology is a vital component in these new work settings. Creating spaces for employees to effectively meet, share information and innovate is an imperative for company productivity, yet many IT and facilities organisations struggle designing, deploying and managing these critical assets.

In this session, we will examine the trends that are driving the explosive growth of collaborative workspaces and share a practical approach for building a winning business case for technology. We will also show how space design, furnishings and technology come together to create more innovative and engaging places for people to work, and discuss the role standardisation plays in eliminating complexity, reducing costs, improving productivity and driving adoption.

Finally, we will outline how Cisco integrated space design, furnishings and technology to create more effective collaborative spaces within its own organisation, and the role that facilities, IT and HR played in that transformation. Between 2012 and 2017, Cisco increased its global workforce by 7%, while at the same time closing 241 buildings and decreasing its real estate portfolio by 26%.