James Brooke

james_brooks_
Customer Experience & Innovations Manager
Company: 
Capita Customer Management

As innovation lead at Capita, James is working towards solving industry challenges through process improvement, analytics and technology. He has over 16 years’ contact centre experience, serving in numerous analytical and technology based roles, from the financial services and outsourcing industries. His current areas of focus lie in emerging and disruptive technology and the application of AI and Machine Learning to enhance customer experience

Sessions: