Workplace Technology Theatre

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All times displayed for Europe/London timezone.

A human-centric approach to Smart Buildings
11:00 - 11:30
session

All too often commercial buildings are delivered based on “Output NOT outcomes”. Putting the user experience at the centre of the design process and using technology as a “means to an end, not the end itself” will enable the industry to deliver buildings that are fit for purpose. The Internet of Things will be central to this process, as increasingly buildings will be driven by data. After all you can’t measure what we can’t measure.

Panel: Technology as a force for change -We are technology companies, aren’t we?
11:40 - 12:25
Panel
Strategy Director
Service Works
Director and co-founder
3edges
Director of Marketing
Ricoh
Project lead, Legal & General Investment Management Real Assets, Legal and General Charles Moloney, Director of Marketing, Rico
Executive
GoSpace

Facilitated by: Ian Ellison, Director and co-founder, 3edges

Technology has always played a role in shaping the FM profession and the broader facilities services industry within which the profession operates. Therefore; this panel debate will explore further the understanding of how technology will shape the FM profession in the future but also what’s happening right here and now.

Mythbusting Panel: Benefits of Smart Buildings
12:35 - 13:20
Panel
Senior Engineer
Cundall
Smarter Buildings Consulting Lead
UKI
Chief Executive
OneServe
Chief Digital Officer
Atalian Servest
Business Development Manager
Accruent
Technology Trends: AI & Machine learning at work
13:30 - 14:15
Panel
Customer Experience & Innovations Manager
Capita Customer Management
Head of Innovation
OpenReach
Director
Data, Analytics & Insight Forum

With digital transformation proceeding at an unprecedented pace, the opportunities of data science is opening up for professionals in all kinds of operation –not just in the world of google or Facebook. Join three experienced practitioners from the world of customer service to bring you insight into the ways in which AI & Analytics can be a game-changer for all of us. Don’t let these changes confuse or dismay you –and certainly don’t let it all pass you by! Take a few moments to get up to speed with some of the newest, most exciting developments and reflect on how they can be put to practical use in our real world.

Between Hype and Reality: Connectivity and Integration
14:25 - 14:55
session
Founder and CEO
Commusoft

The Internet of Things is the buzzword of the moment but there is an often overlooked chasm between the hype around it and the reality of integrating this technology into day-to-day business processes. As housing associations pressure field service companies into becoming truly connected and providing the end consumer with a tightly knit digital experience, who exactly is going to foot the bill for implementing the technology? Jason's experience with Oprillo, a business venture that aimed to connect domestic infrastructures with field service companies using IoT tech under the end consumer’s control, showed him that there is a perfect fantasy world and there is the ambivalent present. During this panel, he'll use his unique insight to explore the level we are at now, in terms of connectivity and integration, where we'll be in 5 years, and the technology that will bridge the chasm."

The revolution of Mixed Reality: Bringing Field Service into the future
15:05 - 15:35
session

Roberto will touch upon the most innovative and ground-breaking technologies that are being utilised by some of the 21st century’s advanced organisations in the Field Service industry.

A Key focus of the demonstration will include different ways that businesses can utilise Artificial Intelligence (AI) and Mixed Reality to optimise the way that they monitor their products and their staff, in order to ultimately improve their overall delivery of service.

Roberto’s presentation will specifically outline the numerous benefits of exploiting cutting-edge technology that can be used with Microsoft’s impressive business solution, Dynamics 365. It is not one to be missed by the technophiles, or any of those who work within the Field Service industry, or simply those that have a general interest in AI and Mixed Reality technologies.