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Keynote Theatre

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Inspirational keynote: Success on the field and mental health: a personal account of understanding what matters
11:30 - 12:30

Arguably one of the best-known rugby players in the world, Jonny Wilkinson famously kicked the drop goal that won England the World Cup with just sec-onds left in the final. He then went on to be rated as one of the best players in the world in both internationals and at club level with Newcastle and Toulon.

Much of Jonny’s success on the field, however, took its psychological toll. He has dealt with depression, anxiety and panic attacks. In this honest, unguarded speech Jonny will recount how his focus and dedication to the sport he loves meant overlooking important parts of his life. He will consider what that experi-ence has taught him about mental health and will talk about his personal jour-ney to acceptance.

Workplace Wellbeing Theatre

Mental health and the law
10:45 - 11:15
The Healthy Work Company
Managing Director
Loch Associates Group

• What employers are legally responsible for
• Understanding legal changes which make Mental Health First Aid requirement
• Legal cases where Mental Health First Aid has been mishandled

The wellbeing professional of the future
12:45 - 13:15
Account Director
Emcor UK
Group HSSE Director
Ladbrokes Coral Group
Director, Safety and Wellbeing
Senior Product Manager
Acre Frameworks

This session will explore the landscape and projected direction of the burgeoning wellbeing industry, and where it intersects health and safety in different organisations through the eyes of three senior leaders with long-standing track records in the H&S indus-try. It will also examine what type of talent businesses are recruit-ing to effectively deliver on wellbeing in the workplace.

How an 8-week mindfulness course improved drivers’ safety and employees’ health at Abellio
13:30 - 14:00
Project Change Manager
Head of Health, Safety, Security and Compliance
Geodis United Kingdom Ltd

A group of bus drivers at Abellio volunteered to take part in an 8-week mindfulness course, which had been developed internally with help of Chris Langer, a mindfulness coach. The bus drivers were encouraged to spend around 40 minutes per day listening to an audio guide and doing short exercises. The results were staggering.
A lot of those taking part experienced daily abuse from passengers, which took its toll mentally. One driver reported taking prescription medication for migraines but said that since starting the mindfulness course he hadn’t needed to take any more tablets. Another driver found that the stress of dealing with other road users put him in a bad mood, and as a result was getting several passenger complaints each week. By the fourth week of the course, however, the complaints stopped altogether.
As an independent body, the University of Southampton monitored the programme and the feedback from drivers, collating the results on behalf of Abellio and CIRAS.
The project was headed up by Monica Monti, who was at Abellio at the time and is now at GEODIS, and Chris Langer of CIRAS. In this case study Monica and Chris will share what worked well and what they would change if they were to do it again. The presentation aims to be an informative and interactive discussion, opening up an innovative, preventative approach to tackling incidents long before they happen.

Mates in Mind
15:00 - 15:30

Workplace Technology Theatre

Sponsored by:

No common conventions for smart interventions
11:00 - 11:30
Associate Director
Associate Director

In the world of the consulting engineer it can be a challenge to influence significant change, but with the growth of smart technologies very little will ever be the same again. Common conventions which have been applied to deliver and operate buildings are coming up short, it’s time for a smart intervention. Working through their experience of delivering projects within the built environment John Gleeson and Paul Sheridan of WSP Smart Places look at some of the roadblocks, challenges and opportunities of implementing Smart technology. Looking at construction to commissioning, cap-ex to op-ex, BIM to digital twin and the FM model with a little bit of post-it ping pong along the way. 

Smart Workspaces – People, Technology, and the Built Environment
11:55 - 12:20
Sales Director for the Facilities Management channel
Schneider Electric UK

Over 60% of buildings that will be standing in 2050 have already been built. With the growth of Smart Buildings, it is no surprise that Facility Managers today are expected to be more IT-savvy. This poses several interesting challenges to the role of the Facility Manager, firstly due to the vast amounts of data generated, which is far too much to consume and understand with a siloed work approach and without tools and applications to assist. 

This presentation will discuss how facilities can benefit from connectivity and integration of multiple siloed operating systems. Smart Building technology is disrupting the way building owners, tenants, and operators are approaching retrofit projects. Technologies such as multi-purpose sensors are providing actionable data that can further be utilised by Artificial Intelligence and Data Analytics applications to provide an enhanced workplace experience. Further, with the workplace population moving towards the Millennial generation and Gen Z, mobile workspaces and a tech-savvy environment have become an attractive recruitment strategy. The presentation will also briefly discuss a case study of what that ideal workplace in today’s world can look like. 

Data Capture and Analytics
12:30 - 13:10
Head of Building Optimisation Services

Data capture & analytics are now established tools to improve performance be it in business, sport or politics. But how can they be applied to facilities management and where do you start?

This session will explore a range of approaches to applying data capture and analytics to improve the efficiency of Facilities Management and the buildings being maintained:

  • Capabilities you may already have at your fingertips Making greater use of existing BMSs to:
    • Target maintenance
    • Improve energy efficiency
  • Emerging analytics software With increased sophistication of data visualisation and automated analysis
  • The promise of ‘Smart buildings’ What they could deliver and how to integrate existing systems
Digitising space - transforming the built world through disruptive Smart Buildings Innovation
13:20 - 13:55
Smart Buildings Innovation Lead
Microsoft Digital

With changing workplace trends, new lease accounting rules, and increased pressure to lower costs and operate sustainably, companies want to transform their spaces with the internet of things (IoT) and artificial intelligence (AI).  IoT and AI can help building owners, operators, and occupants efficiently manage and live in buildings—saving costs and energy, as well as organizing space to fit their culture and goals.  Hospitals, stadiums, and factories can all be smarter, and the same applies to the electrical grids that connect them and the cities that contain them.  In this session, we will explore scenarios for building owners, operators, and occupants and show what Microsoft is building to help partners create smart space solutions at scale and help organizations increase productivity and drive business value. 

How to make your installations robust and future proof
14:05 - 14:35

As the first wave of smart buildings reach an age where users want to make changes and add new functionality, they are discovering how expensive it can be if you don’t plan for the future from the outset. Iain Gordon, President of KNX UK will talk about what makes a system future-proof. 


Blending FM Standards with Industrial Revolution 4.0 – The Adaptive Workplace
14:45 - 15:15
Chief Information Officer
Key Facilities Management

• The FM Opportunity

• FM as a strategic business enabler (Global FM Standards and FM Technologies)

• Where Culture and Environment are as Important as the Space

• Examples and Case Studies – Keystone ™ & the Art of the Possible

• Q&A

Facilities Management Theatre

Sponsored by:

Panel: Skills & talent in FM
11:00 - 11:45
Head of Talent & Resourcing
CBRE Global Workplace Solutions (GWS)
Managing Director
O.M.G Consultancy
Principal Consultant
Larch Consulting / Board member of IFMA UK
Director of Public Sector Affairs

- What do we class as talent and skill?
- How do we find and attract talent?
- What is the role of recruitment companies in sourcing talent?

Panel: Company culture, recognition and getting a seat in the board room
11:55 - 12:40
Co-Founder and MD
Chief Marketing & Development Officer UK & Ireland
Atalian Servest
Managing Director
Build Recruitment
MD – Surveying & Asset Management
Content Manager
Magenta Associates

• How do we get proper recognition in the board room?
• How do we make sure FMs provide value, and prove it?
• How can you boost your personal brand?

Talking the language of your customer
12:50 - 13:20
Director of Global Product Strategy & Innovation

One dominant trend in Facility Management service providing is around customer centricity. The user of our facilities as the focal point in creating great experiences. This has been a trending topic around workplace strategists for years now.

Customer & user centricity has been prominently put on the FM to play a role in the battle for talent, both to attract and retain talent.

Especially the new generations of FM professionals have different views on how they work and interact and what ways they prefer to interact. As a leading IWMS player, Planon considers how to position against this. Does FM business software need to adapt to new modes of interaction?

The dynamic of real leadership for sustainable success
13:30 - 14:00
Director, Chairman- Property, FM & Building Services Groups

Geoff will share his views and experience in his straight-talking style, discussing concepts, examples and from his wide range of industry experience, giving support to attendees on pitfalls, techniques and signposting further opportunities for development.

• Visions and Strategies-Bringing them to life.
• Meaningful Engagement.
• Real Leadership Concepts
• Winning Hearts and Minds.
• Importance of Mental Health and Wellbeing
• Why Things don’t work!
• Creating Environment for sustainable Success

Panel: Diversity and inclusion in the workplace
14:10 - 14:55
Diversity and Inclusion Director
Principal CDM Advisor
Operations Director - EMEA
Managing Director
Pareto FM
Managing Director
Loch Employment Law

- What role does diversity play in attracting talent?
- How will Brexit impact diversity?
- How well is FM doing when it comes to diversity?
- What are the challenges ahead?

The New Resource Strategy for England and its impact on FM
15:05 - 15:35
Chair of CIWM Centre, Wales
Chartered Institution of Wastes Management (CIWM)

The new resource strategy seeks to make the UK a more resource efficient nation by boosting recycling rates and reducing the amount of waste generated. Taking us from throw-away society to one that looks at waste as a valuable resource and transitioning to a more circular economy. There’s no doubt that the impact of the suggested changes will affect every single business in the UK and is likely to determine our course for a decade or more. 

Join Robert Little as he discusses the overall strategy and its recent consultations on DRS, EPR and the plastics tax and its impact on Facilities Management.