Visitor FAQ


When does Facilities Show take place and where?

Opening Times:

  • Monday 12 July: 10:00am–5:00–pm
  • Tuesday 13 July: 10:00am–5:00pm
  • Wednesday 14 July: 10:00am–4:00pm

Venue: ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL


Is it safe to attend?

Yes. We place your safety at the heart of our events. Find out how we do this here.


Will I receive my Facilities Show visitor badge by post?

You will receive a digital version of your badge, rather than a physical badge in the post. Simply print this off and bring it with you on the day; if you don't have access to a printer, we have printers at the entrance when you arrive.


What if I’ve lost or forgotten my badge when I arrive?

It’s not a problem! Simply go to the sign-posted registration area and the registration staff will assist you with printing your badge.


Can I register when I arrive?

Yes, although we would recommend you do this in advance. If you’re not on our systems and don’t have a badge or e-invite, you may have to queue and your entry to the show will be delayed.


What should I do if the details on my badge are incorrect?

Drop an email to [email protected], and one of our customer service team will be able to help you.


Can I attend Facilities Show as a student?

Students are permitted entry to Facilities Show by prior arrangement only. Please contact us for further information and guidelines.


Can I bring children to Facilities Show?

Facilities Show is a trade event, and the nature of the exhibits and our attendees reflect this. As such attendance by anyone under the age of 16 is strictly prohibited at all times, including during build up, the open days and breakdown of the exhibition. No alternative facilities will be provided.


As a visitor to Facilities Show, do I have access to the other co-located shows?

Yes! Your badge gives you free access to five other co-located shows including FIREX International, IFSEC International, Intelligent Building Europe and more. Pick and choose seminar sessions across any show, network and meet with hundreds more suppliers across health and safety, security, smart building technology and more.


Is there free WiFi at Facilities Show?

There are two WiFi options within the venue: ExCeL FREE or ExCeL Free fast. You can log in using your social media accounts or by directly by filling in your details.


Where can I eat at Facilities Show?

Themed cafes serving light snacks and refreshments can be found within the show. There will be bars, restaurants and seating outside each hall for more substantial meals.


Is there a cash point at the venue?

Full banking facilities are available at ExCeL London.


Is there a cloakroom?

Cloakrooms are situated adjacent to the show entrances and are open daily until 20 minutes after the close of the show. You will be subject to a charge of £1 per item.


Where can I park my car?

There is parking underneath the ExCeL, which is free for visitors up to 2,500 spaces. Pre-booking parking will be open soon so check back here shortly.


Is there a map of the car park?


Are there disabled parking bays?

There are a number of disabled parking bays that are spread across the car park, that you can see in the car park map.


Are there any facilities for disabled people?

All levels of ExCeL London are accessible to wheelchair users, via ramps or lifts.


Are there any cycle racks?

There are some by the west entrance taxi rank and by the Aloft Hotel at the east of the venue underneath the stairway connecting Level 0 to Level 1. There are 60 cycle racks in total. There is no charge to use the cycle racks.


Where can I find help points at Facilities Show?

There are help points by the main entrances and look out for show makers wearing blue shirts that say “I’m here to HELP”.


How do I get a VISA letter?

If you have registered already and need a VISA letter, please click here.