How the Cloud can help FM teams face ongoing challenges

Morphean’s CEO, Rodrigue Zbinden, explains that modern access control systems can provide many benefits to help facilities managers and their teams in the ‘new normal’.

The return to work following lockdown brings many challenges for facilities and operations managers, and many additional considerations. With precautions being taken to enable businesses to operate at levels as close to normal as possible, facilities departments have had to consider the logistics of presenting a safe working environment which does not detract from its operation. With processes and procedures needing to run smoothly and efficiently, the role of facilities teams has been crucial in promoting understanding among staff and peers, setting safe protocols and working to avoid further self-isolation and lockdown measures.

 Cloud technology has played an enormous role during the COVID-19 pandemic, enabling businesses to stay afloat and facilitating face-to-face communication via the many available video conferencing platforms. This very technology can also be utilised to help facilities teams ensure the safety and security of their premises as well as meeting operational goals. With the power to transform business across many sectors with benefits of scalability, customisation and device interoperability, cloud can facilitate the management of entire operations, negating the need for the traditional on premise set up that has proven so costly for companies to manage and maintain.

Efficient and secure access 

Traditionally a very manual process, access control required direct human involvement to physically monitor and control access points. Cloud-enabled access control is an automated and intelligent solution that is about more than simply letting people in and out of buildings. In addition, frictionless access control, removing the need
for physical contact altogether, can provide great benefit in the current climate. This totally hands-free solution removes the cross-contamination risks associated with touching shared surfaces.

From a security perspective, an  automated system provides peace of mind. An access control solution which is
linked to HR records, for example, can check the swipe of an access card, or use of a QR code on a mobile phone screen, against staff records, using advanced diagnostic capabilities. A staff member who is flagged as being on
leave, absent with sickness or no longer employed by the company will trigger an automated alert to security personnel or the authorities. With surveillance cameras able to provide secondary authentication through visual clarification of an individual’s identity, the integration of physical technology and cloud connectivity proves a powerful combination.   

Unlocking operational benefits

The possibilities for such use span industries and sectors, and there are many examples. The healthcare industry has greatly benefitted from positive applications which have improved health, safety and security. Within hospital environments, door control systems, installed at the height of the pandemic, have enabled clinicians and patients to communicate safely using video intercom capabilities, limiting the need to enter and reducing the risk of viral spread.

 In a busy retail environment, data obtained from store surveillance cameras and combined with access control information from the stock room, allows facilities and operations managers to determine how much time staff spend with customers and compare this with the time they spend looking for products. Data can be analysed from store to store to inform decisions around product placement, the allocation of staff, and a number of other factors which can help increase productivity and enable the business to run more efficiently.

 Within an office environment, video surveillance technologies can ensure that employees do not breach health and safety guidelines, while competitive advantage can be created by understanding working preferences or how employees move around the building, derived from a combination of access control and video data. The resulting intelligence may influence hot desking and home working policies, or the introduction of energy efficient lighting applications.

Monitoring and management in challenging times

Many buildings were left vacant during the lockdown, or manned by only essential key workers. Security, operational and facilities teams can benefit from having on-site visibility through remote management of sites, removing the need to contravene social distancing and lockdown regulations. 

A comprehensive, overarching view of any environment can be gained from a combination of data from the access control system with data from surveillance cameras and other devices, generating powerful insights to inform decision making. This intelligence can be delivered via mobile app, removing the need to physically enter premises unnecessarily, which is a key benefit in the current climate. In addition, continuous operation and reliability bring peace of mind. 


Access control as a service

Access control as-a-service (ACaaS) can give facilities managers confidence in cloud-enabled access control because it is backed by a regular rollout of software updates and firmware upgrades to keep the system current and always online. This comes as part of the operational expenditure model on which ACaaS is based, requiring no upfront investment for a solution that is quickly installed and fully vendor supported.

 Unlike a traditional capital expenditure model, requiring ongoing physical updating of systems, ACaaS and its op-ex business model removes the need for on-site manual maintenance. This means no loss of service, which is of critical importance, not only for equipping facilities managers for the challenges they face today, but in offering a future proof solution that is fully customisable and scalable to meet the challenges of tomorrow. 

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Published 25/11/2020