BOOK YOUR STAND FOR 16-18 MAY 2023, ExCeL London 

FAQ

Visitor FAQ


When does Facilities Show take place and where?

Opening Times:

  • Tuesday 17 May 2022: 10:00am–5:00–pm
  • Wednesday 18 May 2022: 10:00am–5:00pm
  • Thursday 19 May 2022: 10:00am–4:00pm

Venue: ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL


Is it safe to attend?

Yes. We place your safety at the heart of our events. Find out how we do this here.


When will I receive my badge?

Your badge will be emailed to the email address provided when registering. Please print this badge and bring it with you when you arrive. If you have not received this please come and see us at the registration help desk.


Can I register when I arrive?

Yes, although we would recommend you do this in advance. If you’re not on our systems and don’t have a badge or e-invite, you may have to queue and your entry to the show will be delayed.


What should I do if the details on my badge are incorrect?

Drop an email to [email protected], and one of our customer service team will be able to help you.


Can I attend Facilities Show as a student?

Students are permitted entry to Facilities Show by prior arrangement only. Please contact us for further information and guidelines.


Can I bring children to Facilities Show?

Facilities Show is a trade event, and the nature of the exhibits and our attendees reflect this. As such attendance by anyone under the age of 16 is strictly prohibited at all times, including during build up, the open days and breakdown of the exhibition. No alternative facilities will be provided.


As a visitor to Facilities Show, do I have access to the other co-located shows?

Yes! Your badge gives you free access to five other co-located shows including FIREX International, IFSEC International, Intelligent Building Europe and more. Pick and choose seminar sessions across any show, network and meet with hundreds more suppliers across health and safety, security, smart building technology and more.


I'm press - how do I register?

Please register via the website and select 'press' on the registration form for the question relating to industry type.


Is there free WiFi at Facilities Show?

The free venue Wifi network is '_ExCeL FREE Wi-Fi", that is suitable for browsing, social media, and email.


Where can I eat at Facilities Show?

Cafes serving light snacks and refreshments can be found within the show. There will be bars, restaurants and seating outside each hall for more substantial meals.


Is there a cash point at the venue?

Full banking facilities are available at ExCeL London.


Is there a cloakroom?

Cloakrooms are situated adjacent to the show entrances and are open daily until 20 minutes after the close of the show. You will be subject to a charge of £1 per item.


Where can I park my car?

There is parking underneath the ExCeL, which is free for visitors up to 2,500 spaces. Pre-booking parking will be open soon so check back here shortly.


Is there a map of the car park?


Are there disabled parking bays?

There are a number of disabled parking bays that are spread across the car park, that you can see in the car park map.


Are there any facilities for disabled people?

All levels of ExCeL London are accessible to wheelchair users, via ramps or lifts. ExCeL London is wheelchair friendly, and those booths on raised platforms have wheelchair access ramps.

We keep a number of reserved seats for disabled attendees in the conference rooms. Accessibility features will be highlighted on all floorplans and maps. Opportunity for attendees to reach out and request support while onsite.


Are there any cycle racks?

There are some by the west entrance taxi rank and by the Aloft Hotel at the east of the venue underneath the stairway connecting Level 0 to Level 1. There are 60 cycle racks in total. There is no charge to use the cycle racks.


How do I get a VISA letter?

To apply for your visa invitation letter you need to first be registered as a visitor. If you have registered already and need a VISA letter, please email [email protected]. Please allow 5 working days for processing.


How does Facilities Show embrace diversity & inclusion?

The theatres have a diverse panel of speakers. We are hosting Women in Health & Safety and Women in Fire Safety which includes diverse panels and in particular women to talk about their role in the industry. 

Show photography, video work and online published material co-ordinated under an active diversity directive, ensuring equal representation for all.


How are we trying to be sustainable?

These events are powered by renewable electricity, making its energy usage carbon neutral. We proudly support charities like RoSPA at stand SH2210 and the British Heart Foundation at stand SH2432. We help foster the next generation of security & fire professionals by supporting Engineers of Tomorrow at stand IF2450. Minimising the level of single-use plastic during the event through eliminating plastic straws and food packaging.

Integrating sustainability as part of the event’s content, please see the full program of the onsite theatres and show zones to discover more. We’ve made our event guide digital and are carefully designing our feature areas and signage to decrease the level of waste generated. 


Exhibitor FAQ


Who do I contact about building my stand for Facilities Show?

Please contact our customer service team here [email protected] or 0208 052 0660.


Where can I apply for a visa?

To apply for your visa invitation letter you need to first be registered as an Exhibitor. Then, once registration is open, we can send you a link to a visa application form. If you have any follow up questions, please email [email protected]. Please allow 5 working days for processing.


How do you ensure attendees' safety and health at Facilities Show?

We place our attendees' safety at the heart of our events. Find out how we do this here.


What is the shipping address of Facilities Show?

Your company name
Your stand number
Facilities Show 2022
ExCeL London
One Western Gateway
Royal Victoria Dock
London
E16 1XL
UK

If you have any questions please contact our customer service team here [email protected] or 0208 052 0660.


I would like some help with PR and marketing in the run up to the show. What can I do?

Please refer to the PR & marketing guide, accessed through the Exhibitor Zone, which contains essential information on how to maximise your investment at the show. Alternatively contact the PR & marketing team.


I have lost/not received my password to access the exhibitor secure zone. What should I do?

Please contact our customer service team here [email protected] or 0208 052 0660.


I cannot access the exhibitor technical manual or do not understand how to use it. What should I do?

Please contact our customer service team here [email protected] or 0208 052 0660.


How do I access the exhibitor technical manual?

The exhibitor technical manual is accessed through the exhibitor zone: you will be notified when this is available and supplied with your password.


Can I submit press releases to appear on the Facilities Show website?

Yes, you can upload your press releases via the Exhibitor Zone.


Are there any products that are restricted by UK customs?

British law has always been very strict about who can own or move firearms, ammunition and explosives but the rules are now even more stringent in light of the heightened risk of terrorism. All firearms and explosives must be licensed and there is a total ban on offensive weapons such as knuckle-dusters and flick knives.

It is also against the law to import:

  • High voltage electric ‘stun guns’.
  • Pepper sprays, CS gas canisters and other self defence sprays.
  • High-powered air rifles.
  • Martial Arts weapons such as death stars and sword sticks.
  • Knives that have a concealed blade.

You may bring component parts of firearms into the country, unless you have a licence for the weapon for which the parts are intended as components may be put to illegal uses.

All firearms must have a police shotgun licence or firearm certificate.

Please do not attempt to bring any of the above mentioned products to Facilities Show. Failure to heed this warning will result in immediate expulsion from the show and possible prosecution.