Exhibitor FAQ


Who do I contact about building my stand for Facilities Show?

Please contact our customer service team here [email protected] or 0208 052 0660.


Where can I apply for a visa?

To apply for your visa invitation letter you need to first be registered as an Exhibitor. Then, once registration is open, we can send you a link to a visa application form. If you have any follow up questions, please email [email protected]. Please allow 5 working days for processing.


How do you ensure attendees' safety and health at Facilities Show?

We place our attendees' safety at the heart of our events. Find out how we do this here.


What is the shipping address of Facilities Show?

Your company name
Your stand number
Facilities Show 2022
ExCeL London
One Western Gateway
Royal Victoria Dock
London
E16 1XL
UK

If you have any questions please contact us.


What is the shipping address of Facilities Show?

Please contact our customer service team here [email protected] or 0208 052 0660.


I would like some help with PR & marketing in the run up to the show. What can I do?

Please refer to the PR & marketing guide, accessed through the Exhibitor Zone, which contains essential information on how to maximise your investment at the show. Alternatively contact the PR & marketing team.


I have lost / not received my password to access the exhibitor secure zone. What should I do?

Please contact our customer service team here [email protected] or 0208 052 0660.


I cannot access the exhibitor technical manual or do not understand how to use it. What should I do?

Please contact our customer service team here [email protected] or 0208 052 0660.


How do I access the exhibitor technical manual?

The exhibitor technical manual is accessed through the exhibitor zone: you will be notified when this is available and supplied with your password.


Can I submit press releases to appear on the Facilities Show website?

Yes, you can upload your press releases via the Exhibitor Zone.


Are there any products that are restricted by UK customs?

British law has always been very strict about who can own or move firearms, ammunition and explosives but the rules are now even more stringent in light of the heightened risk of terrorism. All firearms and explosives must be licensed and there is a total ban on offensive weapons such as knuckle-dusters and flick knives.

It is also against the law to import:

  • High voltage electric ‘stun guns’.
  • Pepper sprays, CS gas canisters and other self defence sprays.
  • High-powered air rifles.
  • Martial Arts weapons such as death stars and sword sticks.
  • Knives that have a concealed blade.

You may bring component parts of firearms into the country, unless you have a licence for the weapon for which the parts are intended as components may be put to illegal uses.

All firearms must have a police shotgun licence or firearm certificate.

Please do not attempt to bring any of the above mentioned products to Facilities Show. Failure to heed this warning will result in immediate expulsion from the show and possible prosecution.