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In the episode, Anna Clover, Executive Director of Event Management and Guest Experience at ExCeL London, talks about what changes the venue has made to make events safe post-pandemic.
Then, we hear from Chris Edwards, Event Director at Informa Markets, Gerry Dunphy, Event Director, Security & Fire at Informa Markets and Gary Buckett, Technical Services Director for Informa Markets, who talk about AllSecure, a set of best practice guidelines that raise the bar on safe, hygienic, productive and high-quality organised event experiences.
Facilities Show will be organised in accordance with Informa’s AllSecure health and safety standard. As the world’s leading events’ organiser, Informa has developed a detailed set of enhanced measures to provide the highest levels of hygiene and safety at its events, providing everyone with reassurance and confidence they are participating in a safe and controlled environment.
When you join our event, you can expect to see that health and safety is a priority, and that a range of measures are in place to ensure everyone involved is able to enjoy a safe, hygienic, productive and high-quality organised event experience. All Informa events will be run according to official government and local authority guidance in the first instance, as well as any venue or location-specific regulations. In addition, all Informa events will follow the ten Informa AllSecure priority commitments. Wherever applicable and possible, our events will also apply the fuller range of standards and guidelines described in the Informa AllSecure guidebook.
Enhanced cleaning: All Informa events will undertake enhanced, deep cleaning before, during and after our events, working with venue partners to ensure the highest standards of hygiene and cleanliness. This includes continuous sanitisation throughout the course of an event, with a focus on high-touch areas such as door handles, restrooms and food and beverage areas.
Personal hygiene: All Informa events will provide additional hand washing facilities and hand sanitising stations throughout the event space, encouraging all participants to regularly wash and disinfect their hands.
Non-contact registration: All Informa events will employ a system that facilitates non-contact registration for participants, including the availability of online registration.
Physical contact: All Informa events will request that participants avoid physical contact, such as handshakes and embraces, promoting alternative ways to greet business partners. The exchange of printed materials, such as business cards and sales brochures, will also be discouraged, with digital alternatives recommended.
Physical distancing: All Informa events will maintain a density of participants in line with local authority regulations and venue or other relevant guidance.
Food and beverage stations: All Informa event teams will work closely with venue partners to employ the highest standard of food safety, minimising self-service buffets in favour of pre-packaged food options. If any queuing is anticipated, social distancing will be maintained through the use of floor markings and relevant signage.
Under the Informa AllSecure standard, all Cleaning & Hygiene, Physical Distancing and Protect & Track measures will be supported by effective Communications to participants and all our event partners, onsite, and before and after the event, to ensure awareness and enable preparedness and confidence.
The wider range of Communication measures and guidelines detailed below will also be applied wherever applicable and possible.
Pre-Show Messaging & Exhibitor Manuals
Mobile Messaging - Website, Apps, & SMS
Enhanced Signage & Display
Regular Public Address Messaging