Cognito iQ Mobile is a cloud-based platform that enables businesses with mobile workforces to plan, execute and monitor field performance. Using a standard API the intelligent mobile workflow seamlessly guides field workers through tasks, with an easy to use intuitive workflow, available on any mobile device.
Using decision-tree logic to guide workers through tasks, the workflow adapts according to the data entered - that's the intelligent bit. As data is gathered about each shift it connects workers in the field with the back office in real time, with a constant flow of information between the field and core business systems.
Real-time data from the field is presented by Cognito iQ OPA (Operational Performance Analytics) in a series of easy to understand dashboards, providing the ability to drill down into granular detail and enable service transformation and enhanced performance of the workforce, by understanding your service organisation at every level including:
You can then compare past and current performance levels in order to identify:
· Gaps in process
· Regional and seasonal trends
· Best (and worst) employee performance
· How today's data compares with historic performance
· The impact of changes and improvements
Cognito iQ OPA is also available as a stand-alone product to integrate with other mobility systems.