New year, new FM trends.
Thanks to technology, we’ll be watching the Facilities Management profession experience a number of new trends in 2019 – both on a global and a domestic scale. We touched base with 9 FM experts and asked, “What are your trend predictions for the FM industry for 2019?”.
Below, you’ll find a snapshot of current trends, future trends, exciting FM predictions and a few things to be weary of. Yes, it’s the B word.
9 FM Trends to Watch in 2019: What are your predictions for the FM industry for 2019?
Simon Francis, Head of Estates Services at London South Bank University
Sadly, I don’t think we can underestimate the disastrous impact of Brexit on the economy, and therefore the FM industry. Unless there’s a sudden outbreak of common sense in Westminster I think we’ll see our budgets slashed, our workforce diminished and many of the existing players in the industry disappear. I hope I’m wrong, but the signs do not look good at all.
Simon is responsible for Catering, Cleaning, Security, Reception Services, Grounds Maintenance, Post, Portering, Waste, Servicedesk and Switchboard strategy and operations for London South Bank University campus with over 17,000 students.
Katie King, Author and CEO of AI in Marketing
As industries of all types exploit what the fourth industrial revolution has to offer, I think we will see growing demand for smart facilities management solutions, and all things industry 4.0, which are already penetrating the market. In 2019 artificial intelligence/machine learning will undoubtedly bring vast opportunities to FM. However, with this new influx of technology adoption in the industry, we are likely to see a growing trend in compliancy regulations and perhaps the onset of new laws surrounding data privacy. With this in mind, regulatory pressures are likely to be on the radar in 2019. My book, on the impact of AI in business, is being published by Kogan Page in February. It covers many case studies of success and failure, across multiple sectors, including FM.
Katie is CEO of AI in Marketing and Co-Founder of AI in FM. She is also Group Chair in the South East for the PR industry body, the PRCA, and regularly advises and trains the world’s leading marketers.
Jackie Furey, Director and Co-Founder of Workplace Consultancy; Where We Work Ltd
I believe 2019 will be a period of change for our industry. I fully support the changes that IWFM made during 2018 to incorporate Workplace and Facilities together to gain chartered status. it is long overdue that our industry is viewed as a professional body and a career of choice.
Jackie has worked in the FM industry for the past eighteen years and has extensive knowledge in the field of workplace integration, cultural change, and move & space management.
Andrew Hulbert, Founder/Director of Pareto Facilities Management Ltd.
I'm already seeing a transition to Workplace Management and I expect this trend to continue. Most organisations we serve are looking to create incredible, vibrant, exciting environments that are looking to modernise the workplace. This is to simultaneously attract better talent themselves but also improve the productivity of the organisation via the workspace. To me, that’s exciting, and what Pareto is all about.
Andrew Hulbert is Managing Director of Pareto FM and is considered one of the pioneers of modern facilities management. He founded Pareto Facilities Management in 2014 which has grown to over £10m turnover within 3.5 years.
Julie Hogarth, Head of Sustainability, Regent Street Management Direct
Over 2019 I predict 3 FM trends. Firstly, higher demand for AI technology – reflected in an increased demand for FM’s able to optimise AI benefits – from security to building performance, data reporting to financials. Secondly, climate change will be on the FM map – particularly in capital cities where activities and actions will be increasingly directed at FM’s to mitigate risk, improve resilience and improve environmental performance. Some of these demands will be driven by increased Local Authority tariffs. For example, additional charge on older vehicles entering central London, or traffic restrictions in heavily polluted areas, or gas boiler combustion registers to improve air quality plus landlord’s identifying the benefits of ecology and biodiversity in the built environment. Thirdly, I predict a greater demand for FM’s with marketing and communication skillsets to deliver alongside the more traditional skills - ‘community services’ at flexible co-working spaces as this market continues to grow.
Julie is part of the Regent Street Management Direct Property & Asset Management team (employed by Managing Agent JLL) working specifically for The Crown Estate on the Regent Street portfolio. Regent Street is a world class retail, leisure and business destination an iconic Grade II Listed area visited by over 7.5m tourist annually.
Geoff Prudence, C.Eng FCIBSE FRICS FIWFM MIoD, Chairman Property, FM & Building Services Groups
Professionally qualified Building Services Facilities Managers will continue to be in high demand and attract a premium. This is driven by the complexity of new buildings, refitting works with the need to understand building operations and controls together with managing risk in a high demand, customer environments. As well as a finite number of such resource in the marketplace, numbers on specific building services degree courses will continue to struggle, and restricting pipeline for FM’s with technical expertise in the Built Environment to meet future demands. Workplace, AI, BIM and all the various other fashionable ‘facets’ will continue to evolve, but there needs to be a fusion to achieve clear defined meaningful approaches to design, maintain operate and revive/refit effective buildings over their lifetime. Currently, expertise and examples of successes sit in unconnected areas.
Geoff is Chair of CIBSE Facilities Management and founding Chair of the BIM4FM cross industry workgroup. He particularly known for actively championing the need for effective maintenance strategies, workable designs and driving improved standards of delivery in the built environment.
Parus Dhanani MScFM CIWFM, Facilities Manager, Loughborough University London
Connected FM – the digital capacity to manage and monitor FM services using connected technology. I believe the data provided from this will drive decisions on service provision, building user experience and cost reduction. Wellbeing within the workplace – wellbeing and staff mental health has really come to the forefront in 2018 and 2019 should see the design and adaptation of workplaces to provide spaces that allow staff to reduce workplace stress through social interaction and planned wellbeing activity. This will help increase productivity, enhance relationships across the business and provide for a healthier, happier and more productive workforce.
Parus has over 10 years’ experience in Facilities Management, also working previously with two housing associations as Facilities Manager. Parus has a Master’s degree in Facilities Management from the University of Reading.
Oren Gershon, Managing Director, O.M.G Consultancy
I think there will be a big push for personalised, experiential environments with the use of Augmented Reality, holographic receptionists, AR keyboards and desk set ups! Restaurants are beginning to use AR for ordering and creating their own personalised meal. Retailers are moving to personalisation where you can create your own colour, logos and styles of clothes, chocolates, drinks and more. We are always looking for more from our lives and how we experience the world around us. We want to experience and bring to life the dullness of many workplaces and retail offerings but at the same time have it completely personalised for our individualism’s.
As the Managing Director for O.M.G Consultancy and working full time with Ferrero, Oren also manages to find time to sit on the BIFM London Region and Education Committees. Since he first started out as an FM and completed his MSc at UCL he has constantly supported his clients and the industry.
David Stevens, Chartered Engineer and Vice Chair of the CIBSE Facilities Management Group
The conversation in some sectors on outsourcing will continue, perhaps with a view to whether customer facing functions could be better served by directly employed staff, who may have a better understanding and desire to support the overall organisational objectives. Wellness, wellbeing and health are increasingly important to recruiting and retaining staff and encouraging visitors. We can expect to see this conversation continuing in 2019 as people look for new opportunities or examples of how organisations are truly showing that their staff are the most important asset. Technological and data advances are made by the minute and not by the year. We can expect to see a heavy tranche of new advances in this year’s IWFM Awards, especially the Innovation category as suppliers and manufacturers continue the race to embrace and harness IoT.
And of course Brexit….
David Stevens is a Chartered Engineer and Vice Chair of the CIBSE Facilities Management Group. He is a Certified Member of IWFM with over 25 years’ experience in Building Services design, construction, project management, operations and strategic maintenance planning.
Over to you…
What FM trends do you predict for 2019? Tweet us at @Facilities_Show